JUSBAITSTARZ Returns & Exchanges Policy

Thank you for shopping at JUSBAITSTARZ! We strive to provide high-quality clothing and an excellent shopping experience. However, we understand that sometimes things don't work out, and we want to ensure that returns or exchanges are as easy as possible for you.

Please carefully review our Returns & Exchanges Policy below for information on how to return or exchange an item from your order.

1. General Return & Exchange Eligibility

We want you to love what you ordered! However, if you're not completely satisfied with your purchase, you may be eligible to return or exchange items, subject to the following conditions:

• Return or Exchange Period: You have 30 days from the date of delivery to initiate a return or exchange. After 30 days, unfortunately, we cannot accept returns or exchanges.
• Condition of Items: Items must be:
• Proof of Purchase: A valid proof of purchase (such as an order confirmation or receipt) is required for all returns and exchanges.

If your return meets these conditions, we will be happy to assist you with the next steps.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Intimate Apparel (e.g., underwear, hosiery, swimsuits)
• Jewelry and other accessories that are worn or used
• Gift Cards or store credits
• Sale Items: Items marked as "Final Sale" or purchased at a discounted price cannot be returned or exchanged unless damaged or defective.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at support@jusbaitstarz.com with your order number, a brief reason for the return, and the item(s) you wish to return. Please ensure that you send this request within 30 days of receiving your order.
2. Return Authorization: Once we receive your return request, we will review it and send you a Return Authorization (RA) number along with instructions on how to proceed with the return.
3. Packaging: Carefully pack the item(s) in their original packaging (if possible) and ensure the Return Authorization number is visible on the return parcel.
4. Return Shipping: You are responsible for return shipping costs, unless the item was defective, damaged, or an error occurred on our part. You may choose any postal service, but we recommend using a trackable service to ensure your package reaches us. We are not responsible for lost or damaged returns during transit.
5. Processing Time: Once we receive your returned item(s), we will process your return within 5-7 business days. You will be notified via email once your return has been processed.

4. Exchange Process

If you would like to exchange an item for a different size, color, or style, you can follow the return process and indicate that you want an exchange instead of a refund. However, please note:

• Exchange availability is subject to stock. If your desired item is out of stock, we will inform you and offer a refund instead.
• You may need to pay for the shipping costs associated with the exchange, depending on your location.

If your exchange is approved, we will send out the new item(s) once we receive your return.

5. Refund Process

If you are eligible for a refund, we will issue the refund to the original payment method used for your order. Please note:

• Refunds will be processed within 7-10 business days after we receive your returned item(s).
• It may take additional time for the refund to appear in your account depending on your bank or payment provider.

6. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

1. Contact Us Immediately: Email us at support@jusbaitstarz.com within 7 days of receiving the item. Please include a photo of the damage or defect along with your order number.
2. Return Instructions: We will provide you with a return label for the damaged or defective item and issue a full refund or replacement based on your preference.
3. Shipping Costs: If the item is damaged or defective, we will cover the return shipping costs.

7. Late Returns

Returns outside the 30-day period will not be accepted unless approved by our customer service team due to exceptional circumstances (e.g., a delayed delivery). We reserve the right to reject returns that do not meet our policy requirements.

8. International Returns

For international customers, the return process remains the same, but please note:

• Return Shipping Costs: International returns are at the customer’s expense, and the shipping cost will depend on your location.
• Customs Duties and Taxes: Any customs duties, taxes, or fees associated with returning international orders are the responsibility of the customer. Please check with your local postal service for more details.

9. Return Status & Customer Support

You will receive email notifications regarding the status of your return or exchange, including when we have received your item and when your refund or replacement is processed.

If you have any questions or need further assistance, please reach out to our customer service team:

• Email: support@jusbaitstarz.com
• Phone: +[Phone Number]
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM [Time Zone]

10. Promotional Returns

If you are returning an item purchased during a promotional sale, the following conditions apply:

• Free Shipping Promotions: If you return items from an order that qualified for free shipping, the shipping fee will be deducted from your refund if the total value of the remaining items falls below the free shipping threshold.
• Discounted Items: If your purchase was made using a discount or promotional code, your refund will reflect the discounted price of the item(s) returned.

11. Final Considerations

• Restocking Fees: In certain cases (such as large items or bulk orders), a restocking fee of up to 10% of the purchase price may apply, and this will be deducted from your refund.
• Right to Refuse: We reserve the right to refuse returns that do not meet the above guidelines or are considered to be in unsellable condition.

Thank You for Shopping at JUSBAITSTARZ!

We want every customer to be completely satisfied with their purchase. If you have any questions regarding returns, exchanges, or refunds, don’t hesitate to reach out to our customer service team. We’re here to help!

Happy shopping!